We're here to help. Reach out to our team for any questions, issues, or feedback.
Available when signed in
Within 24 hours on business days
Available for urgent matters
Having trouble signing in? Try resetting your password from the login page. If you still cannot access your account, contact us at support@elzahaaby.com with the email address associated with your account.
For questions about booking, rescheduling, or cancelling appointments, check the appointment section in your dashboard. Cancellation and refund policies are shown before you confirm a booking.
Payment is collected at the time of booking. Refunds are processed according to the cancellation policy displayed during booking. Refunds typically take 5-10 business days to appear on your statement.
Your health data is encrypted and handled in compliance with applicable data protection regulations. You can request data export or deletion from your account settings, or by contacting our support team.
If you are a doctor with questions about the verification process or your account status, please email support@elzahaaby.com with your registered email and licence number.
El Zahaaby TeleMedCare Ltd.
EL ZAHAABY TELEMEDCARE is a telemedicine platform connecting patients with verified healthcare providers for remote consultations. We operate in Nigeria, Egypt, and expanding across Africa and the Middle East.